The level of support services provided depends on the lifecycle phase determined for a specific version of the product. Current versions of the product are eligible for full support; however, hotfix development is only available to customers who have upgraded to the most recent publicly available build of the impacted products.
- For the current list of products and their status, please see the table below.
- For more information about Product Lifecycle Support, please review the Veeam Customer Support Policy.
- For information about upgrading to the latest version, please review KB4700.
Note: The specified month is the last month when the relevant service is offered.
Definitions
| End of Fix |
| When a product version reaches this stage, no further Updates, Patches or Hotfixes will be created for it (exceptions may be made on a case-by-case basis). A version that has reached End of Fix, but that has not reached End of Support is still fully supported. However, if Veeam determines that an issue you are facing is fixed in a generally available version, you will be required to update to it. Security updates are provided in the End of Fix stage. |
| END OF SUPPORT AND SECURITY FIX |
| When a product version reaches this stage, this version will no longer be supported by Veeam and does not receive security updates anymore. To get support, you need to have an active maintenance contract and perform an upgrade to at least the version that has not reached the End of Support stage yet. |
| End of Fix | When a product version reaches this stage, no further Updates, Patches or Hotfixes will be created for it (exceptions may be made on a case-by-case basis). A version that has reached End of Fix, but that has not reached End of Support is still fully supported. However, if Veeam determines that an issue you are facing is fixed in a generally available version, you will be required to update to it. Security updates are provided in the End of Fix stage. |
| End of Support and
Security Fix | When a product version reaches this stage, this version will no longer be supported by Veeam and does not receive security updates anymore. To get support, you need to have an active maintenance contract and perform an upgrade to at least the version that has not reached the End of Support stage yet. |